Effective Date: 27 August 2026
Welcome to Linking Loads Logistics (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.linkingloadslogistics.co.za) or use our logistics, moving, and storage services. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you request a quote, contact our support team, or book our services. The personal information we collect may include:
- Contact Details: Full name, email address, phone number, and physical addresses (pickup and delivery locations).
- Service Details: Inventory lists, moving dates, property access details, and specific requirements for packing, storage, or transportation.
- Payment Information: Billing address and payment details (processed securely via our payment gateways).
- Website Data: IP addresses, browser types, and usage data collected automatically through cookies to improve our website experience.
2. How We Use Your Information
We use the personal information collected for the following business purposes:
- To provide accurate, no-obligation quotes for your moving, packing, or storage needs.
- To execute our services, including cross-border moves (e.g., to Botswana) and long-distance logistics.
- To communicate with you regarding scheduling, updates, and customer support.
- To process payments and manage billing.
- To comply with legal obligations and resolve any disputes.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Service Providers: Trusted third-party contractors (e.g., cross-border customs agents, specialized vehicle operators, or secure payment processors) who assist us in operating our business.
- Legal Authorities: If required by law, subpoena, or regulatory processes across South Africa or Botswana.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Your Rights Under POPIA
As a South African resident, you have the right to:
- Request access to the personal information we hold about you.
- Request corrections or updates to inaccurate information.
- Request the deletion of your personal information (subject to legal retention requirements).
- Object to the processing of your data for direct marketing purposes.
6. Contact Us
If you have questions or comments about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: info@linkingloads.co.za
- Phone: +27 82 586 7121
